.dialerThemeRoot.dialerThemeCustom .ant-card,.dialerThemeRoot.dialerThemeCustom .ant-card-head,.dialerThemeRoot.dialerThemeCustom .ant-card-body{background:var(--dialer-panel-bg)!important;border-color:var(--dialer-panel-border)!important;color:var(--dialer-panel-text)!important}.dialerThemeRoot.dialerThemeCustom .ant-card-head-title,.dialerThemeRoot.dialerThemeCustom .ant-card-meta-title,.dialerThemeRoot.dialerThemeCustom .ant-card-meta-description,.dialerThemeRoot.dialerThemeCustom .ant-typography,.dialerThemeRoot.dialerThemeCustom .ant-typography.ant-typography-secondary,.dialerThemeRoot.dialerThemeCustom .ant-alert-message,.dialerThemeRoot.dialerThemeCustom .ant-alert-description{color:var(--dialer-panel-text)!important}.dialerThemeRoot.dialerThemeCustom .ant-typography-secondary,.dialerThemeRoot.dialerThemeCustom .ant-typography-caption,.dialerThemeRoot.dialerThemeCustom .ant-table-thead>tr>th,.dialerThemeRoot.dialerThemeCustom 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.ant-btn-primary{background:var(--dialer-btn-primary-bg)!important;color:var(--dialer-btn-primary-text)!important;border-color:var(--dialer-btn-primary-border)!important}.connection-status-overlay{position:fixed;bottom:20px;right:20px;z-index:1000;background:var(--card-bg, #16161a);border:1px solid color-mix(in srgb,var(--primary, #4fffb0) 24%,var(--glass-border, #2a2a35));border-radius:var(--clay-radius-sm, 14px);padding:10px 14px;box-shadow:var(--shadow-soft, 0 2px 8px rgba(0, 0, 0, .5));backdrop-filter:blur(var(--glass-blur, 8px));-webkit-backdrop-filter:blur(var(--glass-blur, 8px));transition:box-shadow .25s ease,transform .25s ease}.connection-status-overlay:hover{box-shadow:var(--shadow-card, 0 4px 20px rgba(0, 0, 0, .6));transform:translateY(-1px)}.connection-status-content{display:flex;align-items:center;gap:8px}.connection-status-dot{width:8px;height:8px;border-radius:50%;animation:pulse 2s infinite;box-shadow:0 0 0 2px color-mix(in srgb,var(--primary, #4fffb0) 30%,transparent)}.connection-status-text{font-size:12px;font-weight:700;font-family:var(--font-ui, system-ui, sans-serif);color:var(--text, #e8e8f0);white-space:nowrap;letter-spacing:0}@keyframes pulse{0%{opacity:1}50%{opacity:.5}to{opacity:1}}@media (max-width:768px){.connection-status-overlay{bottom:10px;right:10px;padding:8px 10px}.connection-status-text{font-size:11px}.connection-status-dot{width:6px;height:6px}}:root{--bg: #FAFBFD;--panel: #fff;--soft: #F5F6FA;--line: #F0F1F6;--line2: #E9EAF1;--ink: #1A1B2E;--ink2: #3D3F5C;--ink3: #6B6E8A;--muted: #9A9DB5;--brand: #6C63E6;--brand-d: #574ecf;--brand-t: #EFEDFD;--brand-a: #DED9FA;--rose: #E11D48;--rose-t: #FFE4E9;--amber: #D97706;--amber-d: #B45309;--amber-t: #FEF3C7;--sky-t: #E0F2FE;--email: #0284C7;--voice: #6C63E6;--sh: 0 4px 14px -6px rgba(60, 50, 120, .18)}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--ink);font-family:Plus Jakarta 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12px;border-radius:10px;color:var(--ink2);font-weight:500}.nav:hover{background:var(--soft)}.nav.on{background:var(--brand-t);color:var(--brand);font-weight:600}.nav .lbl{flex:1}.nav .badge{font-size:10px;font-weight:700;background:var(--soft);color:var(--ink3);padding:2px 7px;border-radius:999px}.nav .badge.rose{background:var(--rose-t);color:var(--rose)}.nav .live-dot{width:7px;height:7px;border-radius:50%;background:#34b87d;flex-shrink:0}.side-scroll{flex:1;overflow-y:auto;padding-right:2px}.glab{font-size:10.5px;font-weight:700;letter-spacing:.04em;text-transform:uppercase;color:var(--muted);padding:14px 12px 6px}.static-banner{display:inline-flex;align-items:center;gap:8px;font-size:12px;font-weight:600;color:var(--amber-d);background:var(--amber-t);border-radius:8px;padding:6px 10px;margin-bottom:14px}.card-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(220px,1fr));gap:12px}.static-card{padding:16px 18px;display:flex;flex-direction:column;align-items:flex-start;color:inherit}.static-card:hover{border-color:var(--brand-a)}.kanban{display:flex;gap:14px;overflow-x:auto;padding-bottom:8px}.kcol{min-width:240px;flex:1;background:var(--soft);border-radius:14px;padding:12px}.kcolhead{display:flex;align-items:center;gap:8px;margin-bottom:10px;padding:0 4px}.kcolhead .n{font-size:13px;font-weight:700}.dcard{display:block;background:#fff;border:1px solid var(--line);border-radius:12px;padding:12px 14px;margin-bottom:10px;color:inherit;box-shadow:var(--sh)}.dcard .t{font-size:13px;font-weight:600;line-height:1.35}.dcard .co{font-size:12px;color:var(--ink3);margin-top:4px}.dcard .ft{margin-top:8px}.dcard .amt{font-size:12.5px;font-weight:700}.tiles-4{grid-template-columns:repeat(4,1fr)}.topbar{height:58px;background:var(--panel);border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 22px}.topbar h1{margin:0;font-size:16px;font-weight:700}.content{padding:22px}.card{background:var(--panel);border:1px solid var(--line);border-radius:14px;box-shadow:var(--sh)}.pill{display:inline-flex;align-items:center;gap:6px;padding:4px 10px;border-radius:999px;font-size:12px;font-weight:600}.btn{display:inline-flex;align-items:center;gap:7px;font-size:13px;font-weight:600;color:#fff;background:var(--brand);border:0;padding:9px 15px;border-radius:10px;cursor:pointer;box-shadow:var(--sh)}.btn:hover{background:var(--brand-d)}.btn.ghost{background:var(--soft);color:var(--ink2);box-shadow:none}.input{width:100%;border:1px solid var(--line2);background:#fff;border-radius:10px;padding:10px 12px;outline:none}.input:focus{border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-t)}.table{width:100%;border-collapse:collapse}.table th{text-align:left;font-size:11.5px;color:var(--ink3);font-weight:600;padding:12px 16px;border-bottom:1px solid var(--line);background:var(--soft)}.table td{padding:13px 16px;border-bottom:1px solid #F1F2F6;vertical-align:middle}.table tr:hover td{background:#fbfbfe;cursor:pointer}.sub{color:var(--ink3);font-size:12px}.mono{font-variant-numeric:tabular-nums;font-family:ui-monospace,SFMono-Regular,Menlo,monospace}.tiles{display:grid;grid-template-columns:repeat(3,1fr);gap:14px;margin-bottom:18px}.tile{padding:16px 18px}.tile .lab{font-size:12px;color:var(--ink3);font-weight:500}.tile .num{font-size:28px;font-weight:700;margin-top:6px}.login-page{min-height:100vh;display:grid;place-items:center;background:radial-gradient(900px 420px at 10% -10%,#EFEDFD 0%,transparent 55%),radial-gradient(700px 380px at 100% 0%,#E8EEFF 0%,transparent 50%),var(--bg)}.login-card{width:min(400px,calc(100vw - 32px));padding:28px}.login-card h1{margin:0 0 6px;font-size:22px}.login-card p{margin:0 0 22px;color:var(--ink3)}.field{display:flex;flex-direction:column;gap:6px;margin-bottom:14px}.field label{font-size:12.5px;font-weight:600;color:var(--ink2)}.err{color:var(--rose);font-size:13px;margin-bottom:12px}.me{display:flex;align-items:center;gap:10px}.me .av{width:32px;height:32px;border-radius:50%;background:var(--brand-a);display:flex;align-items:center;justify-content:center;color:var(--brand);font-weight:700;font-size:12px}.empty{padding:40px;text-align:center;color:var(--ink3)}.status-in_transit,.status-out_for_delivery{color:var(--email);background:var(--sky-t)}.status-delivered{color:#15803d;background:#dcfce7}.status-exception,.status-rto{color:var(--rose);background:var(--rose-t)}.status-booked,.status-picked_up{color:var(--amber-d);background:var(--amber-t)}.h2{font-size:22px;font-weight:700;letter-spacing:-.02em}.home-hero{display:flex;justify-content:space-between;align-items:flex-end;gap:16px;margin-bottom:20px;flex-wrap:wrap}.home-search{display:flex;gap:8px;min-width:min(360px,100%)}.home-search .input{width:240px}.home-tile{text-decoration:none;color:inherit;transition:border-color .15s,transform .15s}.home-tile:hover{border-color:var(--brand-a);transform:translateY(-1px)}.home-grid{display:grid;grid-template-columns:1.55fr 1fr;gap:16px}.home-panel{overflow:hidden}.home-panel-head{display:flex;align-items:center;justify-content:space-between;padding:14px 18px 10px;font-size:15px;font-weight:700}.home-link{font-size:12.5px;font-weight:600;color:var(--brand)}.home-row{display:flex;align-items:center;gap:13px;padding:11px 18px;color:inherit;border-top:1px solid #F3F4F8}.home-row:hover{background:#fbfbfe}.home-row-body{flex:1;min-width:0}.home-row-body .t{font-size:13.5px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.home-ico{width:34px;height:34px;border-radius:10px;display:flex;align-items:center;justify-content:center;flex-shrink:0}.home-ico.voice{background:var(--brand-t);color:var(--brand)}.home-ico.warn{background:var(--rose-t);color:var(--rose)}.home-ico.ticket{background:var(--amber-t);color:var(--amber-d)}.home-bars{display:flex;flex-direction:column;gap:14px}.home-bar-lab{display:flex;justify-content:space-between;font-size:12.5px;margin-bottom:6px;color:var(--ink3);font-weight:500}.home-bar-track{height:7px;border-radius:4px;background:#f3f4f8}.home-bar-fill{height:100%;border-radius:4px;background:var(--brand);min-width:0;transition:width .3s ease}.home-resolved{margin-top:18px;padding-top:15px;border-top:1px solid #F1F2F6;display:flex;justify-content:space-between;align-items:baseline}.home-actions{display:flex;gap:8px;margin-top:16px}.softphone-dock{position:fixed;left:max(20px,260px);right:20px;bottom:16px;padding:12px 14px;background:var(--panel);border:1px solid var(--line2);border-radius:12px;box-shadow:var(--sh);z-index:40;max-width:720px;margin-left:auto}.softphone-dock.live{border-color:var(--brand);box-shadow:0 0 0 2px color-mix(in srgb,var(--brand) 25%,transparent),var(--sh)}.softphone-head{display:flex;align-items:center;gap:10px;margin-bottom:8px}.softphone-wrapup{margin-top:10px;padding-top:10px;border-top:1px solid var(--line)}.softphone-fab{position:fixed;right:20px;bottom:20px;z-index:40;background:var(--brand);color:#fff;border:none;border-radius:999px;padding:10px 16px;font-weight:600;cursor:pointer;box-shadow:var(--sh)}.softphone-fab.live{background:var(--rose, #c23)}.iv-call-dialog,.connection-status-overlay{display:none!important}.content{padding:22px 22px 180px}@media (max-width: 900px){.app{grid-template-columns:1fr}.sidebar{display:none}.tiles,.tiles-4,.home-grid{grid-template-columns:1fr}.home-search{width:100%}.home-search .input{width:100%;flex:1}.softphone-dock{left:12px;right:12px;max-width:none}}